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We are here to help you.
Do you have any questions regarding our online community engagement platform or is something unclear? We are here to help you and move forward. Unfortunately, we can’t read minds, so it would be excellent if you contact us.
Head Office
Bächirainstrasse 4,
Steinen 6422 - Switzerland
Email Support
support@clubyte.live
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Please feel free to send us any questions, feedback or suggestions you might have.
Meet our team
Alone we can do so little, together we can do so much.
Matthias Wiesmann
CEO & Founder
Lino Holdener
Customer Success Manager
Jan Birrer
Accounting Manager
Q&A
Most asked Questions
Engage with a most common question to gain insights, solve problems, and get your information effectively.
User who wants to enjoy the content which they get provided don't have to pay anything. It is their own decision if they want to support and/or pay for the content they get provided from the Clubyte owner, or not.
If you want to have your own Platform where you can create and sell your own courses, set up live-event and create content, then you can purchase a package. After then, you will get within 24h after purchase, your own Clubyte Platform as a Service. That's for who wants to be a producer and not a consumer.
After purchasing one of our Plans, we will create your Platform and set everything up for you.
We consider delivering your platform within 24h after purchasing. We will inform you via e-mail (please check your spam folder). If you didn't receive any confirmation, you can write a message at support@clubyte.live.
We will help you immediately.
To receive your expected payments from your sold content, you have to connect your Stripe Account to our system. We use Stripe to handle the Payments inside the platform.
If you don't want to handle your stripe account and just wants to get earnings on your bank account, we can set up a stripe account for you. We will manage the payments and send out the earnings to your bank account, but considering the extra management work from our side, we will charge 10% of the plattforms revenue.
If you want to let the revenue and stripe management work on our side, you can just simply write an e-mail to support@clubyte.live
One of Clubyte's strengths is that we support unlimited users for every package, including users with different roles. User roles can be managed by the Admin.
However, if you are planning a large-scale live event with thousands of viewers, we would appreciate being informed in advance. While our servers can handle a high volume of requests, this helps us ensure the best possible experience for your audience.
